The quick answers to what people ask us most. Still stuck? Email info@solid2k.com with your order number and we’ll sort it out.
Delivery
How fast do I get my code?
Most codes are emailed within seconds of a successful payment. If a payment needs an extra check from the payment provider it can take a little longer. The code is sent automatically as soon as the payment clears.
Where do I find my code?
In the order confirmation email, and in My account under Orders. Check your spam folder if the email hasn’t arrived after a few minutes.
Do I need an account?
No, you can check out as a guest. With an account every code you buy stays in one place, which makes it easy to find later.
Paying
Which payment methods can I use?
Available now: paysafecard and Skrill. Other methods (Visa, Mastercard, PayPal, iDEAL, Klarna, Apple Pay, Google Pay, Amazon Pay, Direct Debit, Sofort, Jeton, Neosurf, Ezeewallet and others) are marked Coming soon. Paysafecard availability at checkout can also depend on your billing country.
Is paying on Solid2k safe?
Yes. Payments are handled by licensed payment providers. We never see or store your full card details.
Using your card
Will the card work in my country?
Every product shows its region on the card and product page. Gift cards are often locked to the country they were issued for, so check the region before you buy. Crypto Voucher and GiftMeCrypto codes work globally.
My code doesn’t work. What now?
Email info@solid2k.com with your order number and a screenshot of the error. We confirm within 2 business days and work it out with you (replacement or refund if the code is faulty).
Can I get a refund?
Codes that have been delivered can’t be returned like physical goods, but faulty codes are always replaced or refunded. The full rules are in our Refund policy.