Complaints

We would rather hear it than not.

How to complain E-mail Solid2ksupport@protonmail.com. Include your order number and a description of what went wrong. If you would rather call, use +31683233246.

What happens next

1. We confirm receipt within 2 business days.
2. We give you a substantive answer within 14 days.
3. If we need more time, we tell you why and when you will hear from us.
4. If we agree something went wrong, we fix it repair, replacement, price reduction or refund, depending on what makes sense.

If we cannot agree You always keep your statutory rights. You can bring a dispute before the competent Dutch court. If you bought from outside the Netherlands, mandatory consumer law in your own country may give you additional options.