1. General Provisions
1.1 These Terms and Conditions (“Terms”) govern access to and use of the website solid2k.com (the “Platform”).
1.2 Solid2k operates an online store through which it sells digital products directly to its customers, including but not limited to game keys, gift cards, top-up credits, subscriptions and other digital content (“Digital Content”). Unlike an online marketplace that merely connects independent third-party sellers with buyers, Solid2k itself acts as the seller of record for the Digital Content offered on the Platform, and is directly responsible towards Customers for the sale.
1.3 These Terms, together with our Privacy Policy and any other policy referenced on the Platform (such as a Cookie Policy or Refund Policy, where published), apply to every visit to the Platform and to every Order placed through it, whether or not a Customer has registered an Account.
1.4 By browsing the Platform, creating an Account, or placing an Order, you confirm that you have read, understood and accept these Terms in full. If you do not agree with any part of these Terms, please do not use the Platform or place an Order.
1.5 These Terms are addressed to consumers and business customers alike. Where a provision applies only to consumers within the meaning of applicable consumer protection law, this is indicated expressly; all other provisions apply equally to consumer and business Customers, unless the context requires otherwise.
1.6 Solid2k recommends that Customers review these Terms from time to time, since they may be updated as described in Section 18.1 below, and the version in force at the time of a given Order is the one that applies to that Order.
2. Definitions
2.1 Account – the personal profile a Customer may create on the Platform to place Orders, view order history and manage saved details.
2.2 Customer – any natural or legal person who visits the Platform, creates an Account, or places an Order for Digital Content (“you”).
2.3 Digital Content – data produced and supplied in digital form, including activation codes, gift cards, top-up credits, keys and similar products offered for sale on the Platform, which do not require delivery on a tangible carrier.
2.4 Order – a request to purchase one or more items of Digital Content submitted by a Customer through the Platform’s checkout process, together with the corresponding Order Confirmation.
2.5 Order Confirmation – the message or on-screen notice by which Solid2k confirms that an Order has been accepted, forming a binding sales contract as described in Section 5.1.
2.6 Platform – the website made available at solid2k.com, together with any associated mobile or web applications operated by Solid2k.
2.7 Privacy Policy – the document published on the Platform describing how Solid2k collects, uses, stores and protects personal data.
2.8 Publisher – the game developer, platform holder or brand that issues or ultimately honours a given item of Digital Content (for example, a console manufacturer or software distributor).
2.9 Solid2k – the company described in Section 1.1 above, operator of the Platform and seller of the Digital Content offered on it.
2.10 Terms – this document, as amended from time to time in accordance with Section 18.
3. Eligibility and Acceptance of these Terms
3.1 By using the Platform, you confirm that you are at least 18 years old, or have reached the age of legal majority in your country of residence, and that you have full legal capacity to enter into binding contracts. Solid2k does not knowingly offer Digital Content for sale to minors.
3.2 You confirm that the information you provide to Solid2k, whether during registration, checkout or otherwise, is true, accurate and complete, and you undertake to keep it up to date for as long as you maintain an Account or have an open Order.
3.3 Certain Digital Content may not be available, or may be subject to additional restrictions, depending on your country or region of residence. It is your responsibility to verify that a given product can lawfully be purchased, activated and used in your location before ordering it; Solid2k publishes known regional restrictions on the relevant product pages on a best-efforts basis.
3.4 Solid2k does not knowingly sell to, or otherwise transact with, individuals or entities located in, or nationals of, countries or regions subject to applicable trade sanctions or export control restrictions, and reserves the right to decline, cancel or reverse any Order where such a restriction applies, or where Solid2k reasonably believes it may apply.
3.5 If you are acting on behalf of a company or other organisation, you confirm that you are authorised to bind that organisation to these Terms, and “you” in these Terms then refers to that organisation as well as to you personally.
3.6 Continued use of the Platform after these Terms have been updated constitutes acceptance of the updated Terms, as further described in Section 18.1.
4. Account Registration and Use
4.1 You may browse the Platform and, in most cases, complete a purchase without creating an Account. Certain features, such as order history, saved details, wish lists and loyalty benefits, do require an Account.
4.2 To register an Account you will be asked to provide an email address, choose a password and accept these Terms and the Privacy Policy. You may not register using false information or on behalf of a person other than yourself, unless you are duly authorised to do so under Section 3.5.
4.3 You are responsible for keeping your login credentials confidential and for all activity that takes place under your Account, whether or not you authorised it. You must notify Solid2k without undue delay through the Platform’s contact page if you suspect unauthorised use of your Account or a loss of your credentials.
4.4 Each Customer is entitled to register and maintain one Account, unless Solid2k agrees otherwise in writing. Solid2k may use fraud-prevention and geolocation tools to verify that the country associated with an Account or an Order is consistent, and may decline to open, or may suspend, an Account where inconsistencies raise a reasonable suspicion of abuse, such as evasion of regional pricing or restrictions.
4.5 Solid2k may suspend or restrict access to an Account where there is a reasonable suspicion of fraud, a security risk, or a breach of these Terms, for as long as reasonably necessary to investigate and resolve the matter. Solid2k will restore access once the concern has been resolved, unless the Account is terminated in accordance with Section 17.
4.6 You may not share your Account with other people or transfer it to a third party. You remain liable for actions taken through your Account by anyone you have allowed to access it.
4.7 You may close your Account at any time by contacting Solid2k through the Platform’s contact page. Closure does not affect obligations, such as payment obligations, that already existed before closure, and does not entitle you to a refund for Digital Content already delivered.
5. Orders, Digital Content and Delivery
5.1 Product listings on the Platform, including images, descriptions and prices, constitute an invitation for the Customer to make an offer to purchase, not a binding offer by Solid2k. A binding sales contract is formed only once Solid2k sends an Order Confirmation, typically by email or through your Account.
5.2 Solid2k takes reasonable care to ensure that product descriptions, platform requirements and regional restrictions are accurate at the time of publication, but does not guarantee that a listing is entirely free from occasional errors; Section 5.7 explains how such errors are handled.
5.3 Digital Content is delivered electronically, typically by email and/or by making the relevant activation code or credential available in your Account, promptly after payment has been confirmed. No physical delivery takes place, and delivery times shown on the Platform are estimates rather than guarantees, save where expressly stated otherwise.
5.4 It is your responsibility to activate or redeem Digital Content in accordance with the instructions provided by Solid2k and, where applicable, by the Publisher’s own platform through which the code must be redeemed (for example a games console network or a software storefront). Solid2k is not responsible for redemption requirements, regional account settings, or technical prerequisites set by such third-party platforms.
5.5 Some Digital Content is region-locked or otherwise restricted for use with accounts registered in specific countries. Product pages indicate any known regional restrictions; it remains your responsibility to check compatibility with your account, device or region before purchase, since digital codes generally cannot be exchanged, resold or cancelled once revealed or redeemed.
5.6 Where an Order is placed but payment cannot be completed, or is later reversed (for example through a chargeback), Solid2k may withhold or reclaim the corresponding Digital Content and may suspend the Account until the matter is resolved.
5.7 If a price or description is published in error, Solid2k will inform you as soon as reasonably possible and give you the option to confirm the Order at the correct price and description, or to cancel it for a full refund. Solid2k is not obliged to honour an Order affected by an obvious pricing or listing error, such as a price that is manifestly below the intended value of the product.
5.8 Solid2k may limit the quantity of a given item of Digital Content that a single Customer or Account may purchase within a given period, in order to manage stock fairly among Customers and to reduce the risk of fraud or abuse.
6. Prices, Payment and Fees
6.1 All prices displayed on the Platform are shown in the currency indicated at checkout and, where applicable, include statutory value-added tax (VAT) or an equivalent sales tax, unless stated otherwise on the product page.
6.2 Payment can be made through the methods offered at checkout, which may include credit or debit cards, digital wallets, bank transfers, prepaid vouchers (such as paysafecard or comparable products) and other payment methods made available through Solid2k’s payment service providers. Depending on the method chosen, an additional service fee may apply; any such fee is shown before you confirm your Order.
6.3 Payment is processed by third-party payment service providers on Solid2k’s behalf. By choosing a payment method, you also agree to the applicable terms of that provider. Solid2k does not store full payment card details on its own systems and relies on its payment service providers for secure processing.
6.4 Solid2k may decline, delay or cancel an Order where payment cannot be verified, where there are reasonable grounds to suspect fraud, promotional or coupon abuse (for example, the same person opening multiple Accounts to claim repeated discounts), or where a chargeback or payment dispute connected to a previous Order is outstanding.
6.5 Where an Order is priced in a currency other than the one used on your payment instrument, any currency conversion, and any associated fee, is applied by your bank or payment provider rather than by Solid2k, and Solid2k is not responsible for the exchange rate used.
6.6 Except where these Terms say otherwise, you are responsible for any duties, taxes or charges applicable in your own country in connection with your purchase, in addition to the price shown at checkout.
6.7 Where a refund is due under these Terms, Solid2k will process it using the same payment method used for the original Order, unless this is not possible, in which case an alternative method will be agreed with you.
6.8 Customers interested in placing bulk or wholesale orders may contact Solid2k through the Platform’s contact page; such orders may be subject to separate terms agreed in writing between Solid2k and the Customer.
7. Right of Withdrawal for Digital Content
7.1 Where you are a consumer purchasing from within the European Union, you ordinarily have the right to withdraw from a distance contract within 14 days without giving a reason, in accordance with the EU Consumer Rights Directive and its implementation in Dutch law.
7.2 Because Digital Content is delivered immediately and cannot practically be “returned” once an activation code has been revealed or redeemed, checkout requires you to expressly request immediate delivery and to acknowledge that you thereby lose your right of withdrawal once delivery has begun, to the extent permitted by applicable law.
7.3 If you have not yet received or accessed the Digital Content, you may request cancellation and a full refund by contacting Solid2k before delivery is completed. Once an activation code has been sent or made viewable in your Account, it is considered delivered and the Order can, subject to Section 16 (Complaints), no longer be withdrawn.
7.4 This Section reflects Solid2k’s general practice and applicable EU consumer protection rules at a summary level only; specific rights may vary depending on your country of residence, and nothing in this Section limits any mandatory right you have under the law that applies to you. Customers are encouraged to seek independent advice if in doubt about their statutory rights.
8. Acceptable Use
8.1 When using the Platform, you agree that you will not:
(a) provide false, inaccurate or misleading information, or impersonate another person or entity;
(b) attempt to gain unauthorised access to another Customer’s Account, or to the Platform’s systems, or otherwise attempt to interfere with, disable, overload or compromise the security of the Platform;
(c) use the Platform for money laundering, to process funds from an illegal or undisclosed source, or for any other unlawful purpose;
(d) resell, transfer for remuneration, or make commercial use of Digital Content purchased for personal use, other than through legitimate resale channels expressly permitted by the relevant Publisher;
(e) use automated tools such as bots or scrapers to place Orders, monitor prices, or otherwise interact with the Platform outside normal manual use;
(f) engage in coupon, promotion or discount abuse, including opening multiple Accounts to claim the same benefit more than once, or using false location information to access region-specific pricing;
(g) upload, transmit or otherwise make available any content that is unlawful, infringing, defamatory, obscene, or otherwise harmful to Solid2k, other Customers or third parties;
(h) circumvent, or attempt to circumvent, any regional, technical or security measure applied by Solid2k or by a Publisher.
8.2 Breach of this Section entitles Solid2k to cancel affected Orders, void promotional benefits obtained through the breach, withhold delivery of Digital Content, and/or suspend or terminate the Account in accordance with Section 17, without prejudice to any other remedy available to Solid2k.
9. Intellectual Property
9.1 All intellectual property rights in the Platform itself including its design, text, graphics, logos and software, but excluding third-party Digital Content sold through it belong to Solid2k or its licensors and are protected by copyright, trademark and other applicable laws and international conventions.
9.2 Solid2k grants you a limited, personal, non-exclusive, non-transferable licence to access and use the Platform for the purpose of browsing and purchasing Digital Content. You may not copy, reproduce, distribute, publicly display, scrape or create derivative works from the Platform’s content without Solid2k’s prior written consent, other than for ordinary personal use of your purchase.
9.3 Rights to Digital Content itself (for example, a game or its underlying software) remain with the relevant Publisher or rights holder. Purchasing an activation code through the Platform grants you only the rights that the Publisher attaches to that code; Solid2k does not grant, and cannot grant, any broader licence to third-party intellectual property, and all rights not expressly granted are reserved.
9.4 The Solid2k name and logo are trademarks of Solid2k. Nothing in these Terms grants you any right to use Solid2k’s trademarks, trade names or branding without separate written permission.
10. Customer Reviews and Submitted Content
10.1 Where the Platform allows Customers to submit reviews, ratings or similar content, such content must be accurate, must relate to your own genuine experience, and must not be unlawful, defamatory or infringe the rights of any third party.
10.2 By submitting content to the Platform, you grant Solid2k a non-exclusive, royalty-free, worldwide licence to reproduce, display, adapt and distribute that content in connection with operating and promoting the Platform, for as long as reasonably necessary for that purpose.
10.3 Solid2k may remove or decline to publish submitted content that breaches this Section or Section 8, without prior notice.
11. Marketing Communications
11.1 With your consent, Solid2k may send you marketing communications about new products, promotions or offers by email or other electronic channels. You may withdraw this consent at any time using the unsubscribe link included in such communications, or through your Account settings.
11.2 Solid2k will not send marketing communications to Customers who have not consented, save for transactional messages that relate directly to an Order, such as an Order Confirmation, delivery notice, or a communication necessary to resolve a complaint, which are sent regardless of marketing preferences.
11.3 Withdrawing consent to marketing communications does not affect your existing Account, Orders, or any other aspect of your relationship with Solid2k.
12. Third-Party Services and Links
12.1 The Platform relies on third-party payment service providers to process payments; their own terms and privacy notices apply to the services they provide, in addition to these Terms.
12.2 Redeeming certain Digital Content requires you to have, or to create, an account with the relevant third-party platform or Publisher (for example a console network or software storefront), and to accept that platform’s own terms of service. Solid2k is not a party to, and is not responsible for, those third-party terms.
12.3 The Platform may contain links to third-party websites for your convenience. Solid2k does not control, and is not responsible for, the content, accuracy, availability or practices of any linked third-party website, and including such a link does not imply endorsement.
13. Warranties and Disclaimers
13.1 Solid2k takes reasonable technical and organisational measures to keep the Platform available, secure and functioning correctly, but does not guarantee that the Platform will be uninterrupted, error-free or entirely secure at all times.
13.2 Solid2k warrants that the Digital Content it sells is obtained through legitimate channels and is fit for the purpose of activation as described on the product page, in line with applicable consumer protection law. This warranty does not cover issues caused by the Customer’s own hardware, software, account restrictions, region settings or misuse.
13.3 Solid2k does not warrant, and expressly disclaims responsibility for, the ongoing availability, content, quality or support of a Publisher’s own service once Digital Content has been successfully activated; such matters are governed by the Publisher’s own terms.
13.4 Except as expressly stated in these Terms or required by mandatory law, the Platform and its content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including as to merchantability or fitness for a particular purpose.
14. Limitation of Liability and Indemnification
14.1 Nothing in these Terms limits or excludes Solid2k’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under applicable law.
14.2 Subject to Section 14.1, Solid2k’s total liability towards a Customer arising out of or in connection with an Order is limited to the amount actually paid by that Customer for the Order giving rise to the claim.
14.3 Subject to Section 14.1, Solid2k is not liable for indirect, incidental or consequential loss, including loss of profit, loss of data, loss of access to a third-party account, or loss of progress within a game or service, arising from use of the Platform or of Digital Content purchased through it.
14.4 You agree to indemnify Solid2k against reasonable losses and costs, including reasonable legal fees, arising from a breach of these Terms by you, or from your misuse of the Platform, except to the extent such losses result from Solid2k’s own negligence or breach of these Terms.
14.5 Where applicable law permits, Solid2k may set off any amount it owes to a Customer against any amount that Customer owes to Solid2k, for example in connection with a reversed or fraudulent payment.
14.6 Any claim relating to an Order should be raised as soon as reasonably possible after the issue arises, in any event within the timeframes described in Section 16, to allow Solid2k to investigate effectively; this does not shorten any mandatory statutory limitation period available to consumers.
15. Events Outside Solid2k’s Control
15.1 Solid2k will not be liable for any failure or delay in performing its obligations under these Terms that is caused by an event beyond its reasonable control, including strikes or industrial action by third parties, war, terrorism, civil unrest, fire, flood, epidemic, or failure of public or private telecommunications, banking or payment networks (an “Event Outside Our Control”).
15.2 If an Event Outside Our Control affects the performance of Solid2k’s obligations, Solid2k will notify affected Customers as soon as reasonably possible, and its obligations will be suspended, and any time for performance extended, for the duration of that event.
16. Complaints and Dispute Resolution
16.1 If you have a complaint about an Order, an item of Digital Content, or the Platform generally, please contact Solid2k through the contact details published on the Platform’s Contact page, describing the issue and, where relevant, your order reference.
16.2 Solid2k aims to acknowledge complaints promptly and to resolve them within 14 days of receipt; where a complaint requires more time to investigate, Solid2k will keep you informed of progress and of the expected timeline.
16.3 If you are an EU consumer and a complaint cannot be resolved directly with Solid2k, you may also submit it through the European Commission’s Online Dispute Resolution platform, which forwards complaints to a relevant alternative dispute resolution body.
16.4 Nothing in this Section affects your right to bring a claim before a competent court in accordance with Section 18.
17. Suspension and Termination
17.1 You may stop using the Platform, and may close your Account, at any time in accordance with Section 4.7. Closing your Account does not entitle you to a refund for Digital Content already delivered.
17.2 Solid2k may suspend or terminate your Account, or decline to process an Order, where you have breached these Terms, where there is a reasonable suspicion of fraud or illegal activity, or where required to comply with applicable law or a payment provider’s requirements.
17.3 Where reasonably possible, Solid2k will give notice before suspending or terminating an Account for a breach, and an opportunity to explain the circumstances, save where immediate action is necessary to protect the Platform, Solid2k, or other Customers.
17.4 On termination of an Account, any pending Orders may be cancelled and refunded at Solid2k’s discretion, save for Digital Content that has already been delivered, which remains subject to these Terms.
17.5 Sections 9 (Intellectual Property), 10 (Customer Reviews and Submitted Content), 13 (Warranties and Disclaimers), 14 (Limitation of Liability and Indemnification) and 18 (Final Provisions) survive termination of your Account or of these Terms.
18. Final Provisions
18.1 Solid2k may update these Terms from time to time, for example to reflect changes in its services, its pricing model, or applicable law. Material changes will be announced on the Platform; unless stated otherwise, updated Terms take effect 10 days after publication. Continued use of the Platform after that date constitutes acceptance of the updated Terms.
18.2 If any provision of these Terms is found to be invalid or unenforceable by a competent court, the remaining provisions will continue in full force and effect, and the invalid provision will be replaced, to the extent possible, by one that most closely reflects its original intent.
18.3 Solid2k may transfer its rights and obligations under these Terms to another entity, for example in connection with a business reorganisation or sale, and will inform Customers of any such transfer through the Platform. You may not transfer your rights or obligations under these Terms without Solid2k’s prior written consent.
18.4 A failure by either party to enforce a right under these Terms at any time does not amount to a waiver of that right, and a partial exercise of any right does not prevent its further exercise.
18.5 Solid2k communicates with Customers by email, through the Account area, or through other channels indicated on the Platform. By using the Platform you agree to receive communications electronically, and agree that this satisfies any legal requirement that such communications be in writing.
18.6 These Terms, together with the Privacy Policy and any other policy expressly referenced on the Platform, constitute the entire agreement between you and Solid2k in relation to your use of the Platform, and supersede any prior understanding on the same subject, save for any separate written agreement expressly entered into between you and Solid2k.
18.7 These Terms, and any dispute arising out of or in connection with them, are governed by the laws of the Netherlands, without prejudice to any mandatory consumer protection rules of the country in which you are habitually resident, which continue to apply where applicable.
18.8 Disputes that cannot be resolved amicably or through Section 16 may be submitted to the competent court in Amsterdam, the Netherlands, without prejudice to your right as a consumer to bring proceedings before the courts of your own country of residence where mandatory law so provides.
18.9 These Terms are made available in English. Where a translated version is provided for convenience, the English version prevails in the event of any inconsistency, unless mandatory local law requires otherwise.
18.10 Questions about these Terms can be directed to Solid2k through the contact details published on the Platform’s Contact page.